We want you and your pup to love every order. If something isn't right, here's how we make it right:
30-day returns: Unused items in original condition can be returned within 30 days of delivery for a full refund.
Damaged or wrong items: Send us a photo within 14 days of delivery and we'll ship a replacement or refund you — no need to return the item.
How to start a return: Email us at vegaderrick01@gmail.com with your order number and reason. We'll reply within 1–2 business days with instructions.
Return shipping: Customers cover return shipping unless the item arrived damaged or incorrect. Refunds are issued to the original payment method within 5 business days of us receiving the return.